jl411 Terms & Conditions – Platform Rules for Philippines Players

To create and maintain an account on jl411, you must meet the following requirements at all times:

• You are at least 21 years of age.
• You are physically located in the Philippines at the time of play.
• You are registering and playing on your own behalf — not on behalf of another person.
• You are not accessing jl411 from a jurisdiction where online gambling is prohibited by applicable law.
• You have not previously been self-excluded or had an account closed by jl411 for a rules violation.

When registering, you must provide accurate and complete information — including your full legal name, date of birth, Philippine mobile number, and any other details requested. Providing false information at registration is grounds for immediate account closure and forfeiture of any balance.

jl411 reserves the right to request supporting documentation to verify any information provided during registration at any time. Failure to provide requested documents within a reasonable period may result in account restriction until verification is completed.

Each individual may hold only one registered account on jl411. If duplicate accounts are detected — whether registered under the same identity or through different details for the same person — all duplicate accounts will be closed. Balances, bonuses, and pending bets on duplicate accounts are subject to forfeiture.

Your jl411 account is personal and non-transferable. You must not share your login credentials, allow another person to access your account, or allow your account to be used by anyone other than yourself. You are fully responsible for all activity that takes place under your account.

jl411 uses OTP (one-time password) verification to protect your account on login. You are responsible for keeping your registered mobile number current and active. If your number changes, update it immediately through account settings or by contacting support.

jl411 reserves the right to close, suspend, or restrict access to any account that violates these Terms, engages in fraudulent activity, or is associated with money laundering or other illegal conduct. In such cases, jl411 may retain any balance pending investigation and report the matter to relevant authorities if required.

All financial transactions on jl411 are conducted in Philippine Peso (PHP). Accepted deposit and withdrawal methods include Philippine bank transfers, mobile banking, and supported local e-wallets. Specific payment methods available to your account are displayed in your account settings.

Deposits: Funds deposited to your jl411 wallet are available for betting and gaming once the transaction is confirmed. Deposit processing times vary by payment method. jl411 does not charge deposit fees, but your bank or e-wallet provider may apply their own charges.

Withdrawals: To request a withdrawal, your account must have completed KYC verification. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Processing times depend on your chosen method and may vary.

Important withdrawal conditions:

• Funds deposited must be wagered at least once before a withdrawal request can be submitted.
• jl411 reserves the right to request additional verification documents before processing any withdrawal.
• Withdrawal requests that cannot be completed due to incomplete KYC will be placed on hold until verification is finalised.
• If a deposit is reversed by your bank or payment provider, jl411 reserves the right to reverse any winnings associated with that deposit.

All bets placed on jl411 are subject to the specific rules of each sport, market, and game type. The general principles that apply across all betting and gaming on the platform are as follows:

• Bets are final. Once a bet is submitted and confirmed, it cannot be amended or cancelled by the player. Please review your selections and stake carefully before confirming.
• Minimum and maximum stakes apply to each market and are displayed in the bet slip before confirmation.
• Odds can change between the time you add a selection to your bet slip and the time you confirm. jl411 will notify you of any odds change and request your re-confirmation before the bet is accepted.
• Void bets. If an event is cancelled, abandoned, or postponed without being rescheduled within the stated period, bets on that event will generally be voided and stakes returned. Full voiding rules are set out in sport-specific terms.
• Error correction. In cases where jl411 determines that a bet was accepted due to an obvious pricing error, jl411 reserves the right to void and refund the bet or apply the correct price. Players will be notified of any such adjustment.

For live in-play betting, markets may be suspended at any point during an event. Any bet submitted while a market is suspended will not be accepted, and you will be notified. jl411 is not liable for bets that cannot be accepted due to market suspension.

jl411 reserves the right to limit the maximum payout on any individual bet or betting account at its discretion. This is a standard risk management measure and is not specific to any individual player's activity.

jl411 offers bonuses and promotional offers to eligible players from time to time. All bonuses are subject to specific terms that are published alongside each offer. Where a conflict exists between these general Terms and a specific bonus offer's terms, the specific bonus terms take precedence for that promotion.

General rules that apply to all bonuses on jl411:

• Bonuses are credited to eligible accounts only. Eligibility conditions for each offer are stated in the individual promotion details.
• Bonus funds are subject to wagering requirements before they can be withdrawn. The specific wagering requirement, qualifying games, and time limit for each bonus are stated in the offer terms.
• Attempting to exploit bonus offers through low-risk or no-risk betting patterns, arbitrage, or the use of multiple accounts is prohibited and will result in bonus cancellation and potential account action.
• jl411 reserves the right to modify, suspend, or cancel any bonus or promotion at any time. Where a bonus is cancelled, any qualifying activity already completed will be assessed on a case-by-case basis.
• Bonuses cannot be exchanged for cash at face value outside of completed wagering requirements.

jl411 is committed to providing tools that help players manage their betting and gaming activity responsibly. All real-money activity on the platform involves financial risk. No outcome on jl411 — in sports betting or any casino game — is guaranteed, and all forms of gambling can result in loss of funds.

The following tools are available to all registered players:

• Deposit limits: Set a maximum PHP amount that can be deposited to your wallet within a defined time period (daily, weekly, or monthly). Once set, limits cannot be increased immediately — a cooling-off period applies.
• Self-exclusion: Request a temporary or permanent restriction on your account by contacting jl411 support. During a self-exclusion period, you will not be able to access your account or receive promotional communications.
• Session reminders: Set a notification reminder for your session duration from within your account settings.

If you believe your gambling is becoming harmful to yourself or others, we strongly encourage you to use the self-exclusion tool and seek support from a qualified professional. jl411 will always cooperate with requests from players who are seeking help to manage their gambling activity.

Full details on all responsible gaming tools and policies are available on our Responsible Gaming page.

jl411 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, incomplete, or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or any other illegal conduct.
• Collusion or match-fixing in connection with any bet placed on the platform.
• Use of automated software, bots, or other tools designed to gain an unfair advantage.
• Any behaviour that jl411 reasonably considers to be abusive, threatening, or harmful toward staff or other players.

Where an account is closed due to a Terms violation, jl411 may withhold any balance pending investigation. If the investigation concludes that no violation occurred, the balance will be returned to the player through their registered payment method.

Players who wish to voluntarily close their account may do so by contacting the jl411 support team. Any remaining balance will be refunded to your registered payment method after applicable KYC checks are completed.

jl411 may update or amend these Terms & Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last updated" date. It is your responsibility to review these Terms periodically.

Continued use of the jl411 platform after updated Terms are published constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

For significant changes that materially affect player rights or obligations, jl411 will make reasonable efforts to notify registered players via account notification or the registered email address associated with your account.