jl411 Privacy Policy – How We Handle Your Personal Data

When you register and use your jl411 account, we collect personal information in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information beyond what is strictly required for responsible gaming assessments.

The personal information collected by jl411 is used for the following purposes:

• Account management: Creating and maintaining your account, enabling login via OTP, and managing your account preferences.
• Identity verification (KYC): Confirming your identity and age before processing withdrawals above the applicable threshold, in line with anti-money laundering obligations.
• Payment processing: Handling your PHP deposits, withdrawals, and balance management through your linked Philippine bank account or e-wallet.
• Platform operation: Processing bets, settling results, applying bonuses, and delivering the sports betting and gaming services you access.
• Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorised account access, and other security risks.
• Responsible gaming: Monitoring activity patterns that may indicate problem gambling behaviour and enabling the responsible gaming tools available in your account.
• Customer support: Responding to your enquiries, resolving account issues, and maintaining support records.
• Legal compliance: Retaining records as required by applicable law and responding to requests from competent authorities.
• Service improvement: Analysing aggregated, anonymised usage data to improve platform performance and user experience.

jl411 does not use your personal data to build profiles for sale to third-party advertisers, and we do not engage in automated decision-making that produces legal or similarly significant effects on your account without human review.

All financial transactions on jl411 are conducted in Philippine Peso (PHP). Payment data collected in connection with deposits and withdrawals is handled according to the following principles:

• Payment account details (bank account numbers, e-wallet identifiers) are stored in tokenised form and never held in plain text.
• Transaction records — including deposit amounts, withdrawal requests, and bet settlements — are retained as required for financial record-keeping and KYC compliance.
• Payment processing is carried out through integration with Philippine payment service providers. Data shared with these providers is limited to what is necessary to process the transaction.
• jl411 does not retain full payment instrument details beyond what is necessary for the transaction and any mandatory verification period.

If you believe there is an error in a transaction record associated with your account, contact jl411 support immediately. Transaction disputes are handled in accordance with the Terms & Conditions.

jl411 applies technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security features of the platform include:

• SSL/TLS encryption on all data in transit between your device and jl411 servers.
• Encrypted data storage for personal and financial records held in jl411 systems.
• OTP authentication required for login and sensitive account actions such as withdrawal requests.
• Access controls that limit employee access to personal data on a strict need-to-know basis.
• Regular security reviews of platform infrastructure and data handling procedures.

While jl411 takes reasonable and appropriate steps to protect your data, no online platform can guarantee complete security against all threats. You are responsible for keeping your own login credentials and registered mobile number secure. Do not share your password or OTP with anyone — jl411 support staff will never ask for your password.

If you suspect that your jl411 account has been compromised or that your personal data has been accessed without authorisation, contact the support team immediately via live chat.

jl411 uses cookies and similar technologies to operate the platform, maintain session state, and analyse usage patterns. Cookies are small data files stored on your device when you visit the platform.

The categories of cookies used on jl411 are:

• Strictly necessary cookies: Required for the platform to function. These enable login sessions, bet slip state, and account authentication. They cannot be disabled without preventing normal platform use.
• Performance cookies: Collect anonymised data about how players use the platform — such as which pages are visited most frequently — to help improve navigation and performance. No personally identifiable information is included in this data.
• Functional cookies: Store your preferences such as odds format and notification settings so the platform remembers them between sessions.

jl411 does not use advertising cookies or share cookie data with third-party advertising networks. You can control cookie settings through your browser preferences — however, disabling strictly necessary cookies will affect the usability of the platform.

jl411 does not sell your personal data to third parties. Your information is shared only in the following limited circumstances:

• Payment processors: Philippine payment service providers receive the minimum data necessary to process your deposits and withdrawals in PHP.
• Identity verification services: Third-party KYC providers may receive identity documentation to verify your details during the account verification process.
• Technology infrastructure: Cloud hosting and platform infrastructure providers that store and process data on behalf of jl411 under strict data processing agreements.
• Legal and regulatory authorities: Where required by Philippine law or a valid legal order, jl411 may disclose personal data to competent authorities.
• Business transfers: In the event of a merger, acquisition, or sale of the business, player data may be transferred to the successor entity. Players will be notified of any such transfer.

All third parties with whom data is shared are required to handle it securely and to use it only for the specific purpose for which it was shared. jl411 does not share personal data with third parties for their own independent marketing purposes.

jl411 retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. General retention principles are as follows:

• Active accounts: Personal and account data is retained for the full duration your account remains active on the platform.
• Closed accounts: Following account closure, certain data — including identity records and transaction history — is retained for a minimum period in compliance with financial record-keeping regulations. This period is typically five to seven years from account closure, depending on applicable law.
• KYC documents: Identity verification documents are retained for the legally required period and then securely deleted.
• Support communications: Records of support interactions are retained for a defined operational period for quality assurance and dispute resolution purposes.
• Technical and usage logs: Retained for a shorter period primarily for security monitoring and platform diagnostics, after which they are aggregated or deleted.

When personal data is no longer required and the applicable retention period has expired, jl411 deletes or anonymises it in a secure manner.

As a jl411 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the jl411 support team via live chat or by emailing [email protected].

jl411 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data handling practices. When changes are made, the revised Policy will be published on this page with an updated effective date.

For material changes that significantly affect how your data is handled, jl411 will make reasonable efforts to notify registered players — either through an account notification or via the contact details associated with your account — before the change takes effect.

Continued use of the jl411 platform after an updated Privacy Policy has been published constitutes your acknowledgement of the revised terms. If you have questions about any change or do not agree with updated practices, contact the support team or request account closure.